Privacy Policy

How we handle personal information

When you request a quote or register partnership interest, we collect the details you provide so that the request can be reviewed and answered. For a quote request this may include your name, phone number, suburb, the service you are interested in and a description of your project. For a partner application it may also include your business name, contact email, service area and any business credentials you choose to supply.

We only ask for information that is needed to respond sensibly to your enquiry. You are not required to create an account, and you do not need to supply an address in order to request an assessment.

Use and storage

Submitted information is stored securely in our enquiry system and is never published on this website. It is used to respond to your request, to confirm whether your property falls within the area we service, to prepare and follow up a written quote, to keep records of the work discussed, and to understand which pages of the site are useful to visitors.

Access to submitted enquiries is restricted to the people who need it to answer them. We do not sell enquiry details, and we do not pass them to unrelated third parties for marketing.

Sharing with a service partner

If your enquiry is best handled by a verified painting business partnered with this site, the details necessary to quote your job — typically your name, contact number, suburb and project description — may be passed to that business so they can contact you directly. They use those details to respond to your enquiry, not for unrelated marketing.

Your choices and your rights

You may ask what information is held about you, request a correction if something is wrong, ask us to stop contacting you, or request deletion where that is legally permitted. Email quotes@housepaintersnewcastle.com.au and describe what you would like done. We will respond to reasonable requests and will let you know if there is a legal reason a record must be retained.

Website measurement and security

Basic technical information such as pages visited, approximate location, device type and referring source may be recorded to understand how the site performs and which content is useful. Our forms also include simple protections against automated submissions and misuse. This information is used in aggregate and is not used to build a personal profile of you.

Cookies

This website may use cookies and similar storage for essential functions and for anonymous usage measurement. You can block or delete cookies in your browser settings; essential functions such as submitting a form will still work, though some measurement will not be recorded.

Changes to this policy

If our handling of personal information changes, this page will be updated. Because the page has no version history published, the safest approach is to read it again at the time you submit an enquiry.

Contact

Questions about privacy can be sent to quotes@housepaintersnewcastle.com.au, or call +61 7 4428 2846 during business hours (Monday–Friday, 7am–5pm; Saturday, 8am–12pm).